Dell Customers Angry With Fix For Faulty Notebooks

The computer maker is hoping a BIOS update will prevent related problems, such as multiple images, random characters on the screen, lines on the screen, and no video.

By Antone Gonsalves
InformationWeek
July 29, 2008 03:50 PM

Dell (Dell) is under fire by customers unhappy with its fix for notebooks with video display problems related to a faulty Nvidia graphics processor.

Rather than replace the faulty part, which Nvidia has acknowledged has a problem related to excessive heat, Dell is asking customers of certain models of its Inspiron, Latitude, Precision, Vostro, and XPS notebooks to install a Dell-provided update of their system BIOS. The computer maker is hoping the update will prevent related problems, such as multiple images, random characters on the screen, lines on the screen, and no video.

Dell Customers Angry With Fix For Faulty Notebooks — PCs — InformationWeek